The carpet is supposed to be installed today. I say supposed to be installed, because Monday afternoon we got a call from the installers, saying that they might be able to make it to our house around 11:00 AM to begin the installation, and that they possibly would be able to finish by the end of the day. To which I say – WTF? Since when is it acceptable for installers to show up when half the day is over when know they have a full day’s worth of work to do? They told Doug the reason for the late start is due to not being able to pick up the carpet Monday evening, which means they will have to pick it up the morning of the installation. To which I say, then GET OUT OF BED EARLIER to go get it so you can show up to the job at a respectable time. An inconvenience on your part should not create one for me, the customer – what is it about carpet that makes all of this customer-service stuff so difficult to understand?
We did our best huff and puff and threatened to pull the entire sale if they couldn’t guarantee us better beginning and end times for the installation, but who knows if they will actually give a damn or not. We are having to board our pets for the day to do this and did not reserve more than a day at the kennel, because the salesperson told us the job would be done in one day when we made our down payment. And they absolutely could be done in day if they bothered to show up between 8 and 9 AM like, oh, any other contractor or installer I’ve ever dealt with in my life doing a major job at my house.
Anyway, we did our part and cleared out closets and moved all the knick-knacks off the tables and will get up in the morning, take the pets to the kennel (which I hate doing, I feel so guilty and miserable the whole day they’re locked up), and unhook all the electronics the installers won’t touch. Here’s hoping they show up at a decent hour and get the thing done quickly. We really need to paint the house, too, but we may have to wait awhile on that. I’m about done with home improvements for now. Well, not so much the improvements as I am the people I have to deal with to get the improvements made. Wish us luck everyone!